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Providing home emergency cover and domestic efficiency products to Anglian Water customers

Customer Service

At Anglian Water Direct we try to ensure that our customers are treated fairly and receive the best possible service when dealing with us and our carefully selected partners.

How can we help?

If you have a general enquiry, perhaps about when your order will arrive or concerning technical specifications of a product, it is best to contact the supplier of that product in the first instance (contact details can be found on the Contact Us page or on your product documentation), but if you require further assistance from us please fill in our contact form.

Unhappy with the service?

If you feel that you have received a service that falls short of what you would expect, please contact the supplier of that product direct in the first instance to allow them the chance to put things right (contact details can be found on the Contact Us page or on your product documentation). 

However, if this does not resolve matters to your satisfaction we would like to hear from you. Please get in touch using our contact form.

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