HomeServe Trustpilot Score Moves Up to 4.5 Stars!

You can count on HomeServe to be there when you need it most.  With customers claiming the service is ‘so easy and simple to book’*, it's no wonder they have reached this fantastic milestone. Well done to everyone at HomeServe for working together to achieve this score!

We’ve worked with HomeServe for over 25 years to provide home emergency cover to customers within the Anglian Water Region. Last year we had the opportunity to attend call outs with some of their Home Experts and saw firsthand the excellent standard of service and repairs given.  We wouldn’t have worked with them for this long if we didn’t think they deserved this score! As a customer, you have:

• 24/7 support, 365 days a year (even on Christmas day).

• Access to a nationwide network of HomeServe experts.  

• 12 month guarantee on most repairs.

• HomeServe’s commitment to trying to fix the problem first time so you experience minimal disruption.

HomeServe’s commitment to customer satisfaction has been a driving force behind their ability to achieve this impressive new score of 4.5 stars on Trustpilot. Their dedication to excellent service is evident in the glowing Trustpilot reviews. Here are a few of our favourite testimonials about their outstanding service from recent months:

"The advisor was very efficient and helpful. Not only did she book for an engineer to look at the problem, but she added extra notes to the system to say my mum is elderly and would need extra time to answer the door and that she gets very cold and relies heavily on her heating due to her age. Great service. Thank you!!"

"Nick (engineer) who attended the call was absolutely amazing and patient. Even though he had got the drain moving, he did not stop until he had it 100% free flowing. I am certain other plumbers would have left as soon as the water started moving, Nick ensured it was completely blockage free. Thorough professional and a gentleman. I cannot praise nick enough. please use Nick as your trainer for new apprentices, we need more people like Nick!!!"

“The plumber (I have forgotten his name) was absolutely wonderful. He was such a great ambassador for your company, and we appreciated his hard work and his clear experience and knowledge. We have had the service for several years, but this was the first time using it. He took HomeServe from 'just another company' to the reason I will renew my contract with HomeServe and let friends and family know how wonderful the service is!"

To find out more about the policies provided through HomeServe click here.

*All quotes and testimonials taken from customer feedback survey’s

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